Mail and Packages

Your Campus Address

Every resident will be assigned an on campus mailing address with a specific mailbox number. The resident will need to address their mail in the following manner:

Resident's First and Last Name (as it was provided on their application - no nicknames)
1701 E. Cotati Avenue #XXXX (box number will range from 1 - 3225 and provided in your room assignment information)
Rohnert Park, CA 94928

Residential Education and Campus Housing is responsible for maintaining your on campus mailing address through SSU Online Services.

Where To Pick up Mail and Packages

The residential community has one mail and package distribution location. All residents will pick up individual small mail, such as letters, bills, cards, etc. as well as packages at the Zinfandel Service Desk located in the Zinfandel Village.  

Mail and Package Operating Hours

The Zinfandel Service Desk will be open seven days a week from 10 a.m. to 11 p.m. unless otherwise noted during holidays and breaks.


Mail which includes small letters, bills, cards, magazines, etc. that would normally fit in a small box will be held at the Zinfandel Service Desk. Residents will not be notified when mail arrives, but residents can check anytime during the operating hours. Please make sure you bring your SSU ID and know your mailbox number.


Packages which include boxes and envelopes of many sizes and shapes are processed through our Notifii system. This usually includes items that are trackable by Fed Ex, USPS, UPS, or other delivery companies. The delivery companies, except USPS, will drop off at Zinfandel and then staff will check-in the package. USPS packages and mail have to be delivered to the campus Receiving department which is only open Monday-Friday 8:00 a.m. to 5:00 p.m. and has set delivery times. This usually causes a delay in when the package is checked in at Zinfandel and notification to you.

A company’s delivery tracking notification does not represent that the package is ready for pickup. Once a package si delivered to the Service Desk it will need to be processed and added to our Notifii system, an email notification will be sent to your SSU email account letting you know that a package is ready for pick-up. You can then go to the Zinfandel Service Desk, show your ID, and pick up your package.

There are several factors that can cause a delay in receiving a package (being shipped through USPS, volume of packages being delivered, etc.) and for these reasons we cannot guarantee overnight delivery.

Mislabeled Mail or Packages

To ensure the fastest delivery of your mail and packages, your family, friends, relatives, and other third parties need to have your correct address. If they come mislabeled this will slow down the delivery time as staff will need to troubleshoot the item and determine who it belongs too. If you are a returning resident, please make sure you update all of your accounts such as Amazon with this year’s address.